frost: 100% SATISFACTION GUARANTEED PROGRAM REGULATIONS

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These regulations are intended exclusively for end consumers, and the use of the program by distributors or retailers is prohibited.

 

To request a product exchange, the consumer must contact sac@alisul.com.br, providing: Full name, phone number, email, residential address, the commercial establishment where the product was purchased, along with complete product details: Name, packaging presentation, manufacturing date, batch number, problem description, and meet the following conditions:

 

  1. Only Frost line products will be authorized;
  2. The food transition must have been done gradually, according to the packaging recommendation;
  3. Present the purchase receipt of the product;
  4. Make the request within a maximum of 60 days from the purchase date;
  5. Have at least 75% of the product remaining in the package;
  6. The product must still be within the validity period.

Alisul Alimentos S/A Quality Control will evaluate the provided information and guide the product exchange procedure.

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